Frequently Asked Questions

Answers to the questions our customers ask most often about delivery, pickup, payment, financing, returns and our stores. Can't find your answer? Call us at 514-400-3039 (Montreal) or 418-800-2910 (Quebec City), or write to info@optimum-plus.ca.

Delivery and pickup

Where do you deliver?
We deliver in Montreal, Laval, the North and South Shore, Quebec City and Lévis. We can also deliver up to 200 km from our Montreal warehouse (long-distance delivery).

How much does delivery cost?
In Montreal and Laval, delivery is $60, and free on orders of $799 or more (before taxes). In Quebec City, delivery is $60, and free on orders of $799 or more (before taxes). Prices for the North and South Shore, Lévis and long distance are on our Delivery and Pick Ups page.

When can you deliver?
In Montreal and Laval, we deliver Monday to Saturday, from 10:00 to 19:00, often the next day. In Quebec City, we deliver Monday to Friday, from 18:00 to 22:00. You can ask for a date at checkout.

Can I pick up my order myself?
Yes. Pick up at our Montreal warehouse, 350 rue de Louvain Ouest, suite 310. Bring your invoice, a photo ID and the card used for payment. Check the pickup hours on our Delivery and Pick Ups page and make sure the boxes fit in your vehicle.

Do you take away old furniture or mattresses?
No, Optimum Plus does not take away old furniture or mattresses. In Montreal, old furniture can go to your borough's bulky item collection, and mattresses to an écocentre. Rules differ by city, so check your municipality's website.

Payment and financing

How can I pay?
Online: debit, Visa or MasterCard. You can also pay by Interac e-Transfer to info@optimum-plus.ca (add your order number). In store: debit, Interac, cash, Visa or MasterCard.

Can I pay in instalments?
Yes, with two options: PayPlan by RBC ($300 to $10,000, up to 48 months) and iFinance ($500 to $40,000, up to 72 months, $0 down). See our Financing page.

Returns and warranty

Can I return furniture?
Yes, within 30 days of delivery, if the item is in its original condition and packaging and has not been assembled. Email service@optimum-plus.ca with your invoice number and photos. Delivery and assembly fees are not refunded, and final sale items cannot be returned. See our Refund policy.

Can I return a mattress?
Yes, within 14 days of delivery, only if the original packaging has not been opened. Opened or used mattresses cannot be returned.

What if my item arrives damaged?
Tell us within 48 hours of delivery. Email service@optimum-plus.ca with your invoice number, a description and photos. We usually answer within 24 business hours.

Is there a warranty?
Yes. Furniture has a one-year limited warranty on manufacturing defects. Mattresses have a warranty of up to 20 years, depending on the model.

Our stores

Where are your stores?
We have stores in Laval, LaSalle, Saint-Laurent, Saint-Léonard, Montreal (showroom and warehouse at 350 rue de Louvain Ouest) and Quebec City. Addresses and opening hours are on our Our Stores page.

Where is your furniture liquidation?
Our main liquidation warehouse is at 350 rue de Louvain Ouest, suite 310, in Montreal. In Quebec City, our liquidation is at 2968 boul. Sainte-Anne (opening November 1, 2026). All our stores also have liquidation deals. See our Liquidation section.

Can I see and try the furniture before I buy?
Yes. Most sofas, beds, mattresses and kitchen sets are on display in our stores, so you can sit, lie down and check the finishes.