Shipping policy

Delivery Options

We offer daily deliveries with options for same-day or next-day delivery on popular items. Delivery for other items typically takes 2-10 business days. For specific timelines, please contact us.

Important: Shipping costs may vary during peak moving seasons and on certain holidays.

Delivery Rates by Region

Islands of Montreal and Laval

  • Delivery Cost: $60  
  • Free Delivery: Orders over $799 (before taxes) qualify for free delivery.  
  • Timing: Same-day or next-day delivery available. Alternatively, you can schedule based on your needs and our availability.  
  • Delivery Hours: Monday to Saturday, 10:00 a.m. to 7:00 p.m.  

North and South Shore de Montreal

  • Municipalities on the St. Lawrence River or within about 10 km of the shoreline (full list on our Delivery and Pick Ups page).
  • Saturdays: $60 – free delivery on orders of $799 or more (before taxes).
  • Weekdays: $75 – $50 discount on orders of $799 or more (before taxes).

Quebec City

  • Delivery Cost: $60  
  • Free Delivery: Orders over $799 (before taxes) qualify for free delivery.  
  • Timing: Same-day or next-day delivery available. Alternatively, you can schedule based on your needs and our availability.  
  • Delivery Hours: Monday to Friday, 6:00 p.m. to 10:00 p.m.  

Levis, Quebec

  • Delivery Cost: $80  
  • Timing: Delivery is available based on scheduling and availability.  

Areas Outside Montreal, Laval, North and South Shore

  • Up to 200 km from our Montreal warehouse (350 rue de Louvain Ouest, Montreal, QC H2N 2E8).
  • Price: $2 per km of driving distance from our warehouse to your address. Example: 100 km = $200 plus taxes.
    Minimum order: $1,000.
  • For Specific Rates: Contact us via Chat, email at info@optimum-plus.ca, or call 514-400-3039 (Montreal)


Areas outside Quebec City and Lévis

  • Shipping cost: from $75. Minimum order: $1,000.
  • For specific rates: call 418-800-2910 (Quebec City).

Pickups

To pick up your order, please bring your invoice, ID, and the credit card used for payment. This verification process helps prevent fraudulent activity. Orders cannot be dispatched without verification.  

Warehouse Pickup Hours (Montreal store):

  • Monday: 10:00 a.m. to 5:45 p.m.  
  • Tuesday: 10:00 a.m. to 4:00 p.m.  
  • Thursday: 10:00 a.m. to 5:45 p.m.  
  • Saturday: 11:00 a.m. to 4:00 p.m.  

The warehouse is closed on all other days.

Additional Delivery Conditions

  • Verification Required: Please present your ID and the credit card used for the purchase upon delivery. We will verify the last four digits of your card. Orders cannot be dispatched without this verification.
  • Shipping Costs: Prices may vary during peak moving seasons.
  • Order Timing: Orders placed after 1:00 p.m. may experience a 24-hour delay.
  • Special Instructions: You can request specific delivery dates, times, or special instructions at checkout. We will do our best to accommodate your preferences.
  • Incorrect Addresses: Customers are responsible for providing accurate shipping addresses. Additional charges may apply for incorrect addresses.
  • Order Refusal: If you refuse your order upon delivery, a 20% restocking fee and the original shipping cost will be charged.  

For further questions or assistance, please contact us at info@optimum-plus.ca.  

We are here to help!