Privacy policy

Privacy Policy

Last updated: 25.03.2025

At Optimum Plus, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, make a purchase, or visit our retail stores in Quebec.

By using our services, you consent to the practices described below.

1. Who We Are

Optimum Plus is a Canadian business offering furniture and home decor through our website and retail locations in Quebec.

We have appointed a Privacy Officer responsible for overseeing compliance with this policy and applicable privacy laws.

  • Privacy Officer Contact:
    Email: info@optimum-plus.ca 

  • 310-350 rue de Louvain Ouest, Montreal, Qc, H2N2E8

2. What Information We Collect

We collect the following personal information:

  • Name, address, email, and phone number

  • Shipping and billing address

  • Payment information (via secure third-party providers)

  • Purchase history

  • IP address, browser type, device data

  • Communication preferences (e.g., SMS opt-in)

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Communicate with you (e.g., order updates, support, marketing with consent)

  • Improve our website and customer experience

  • Comply with legal requirements

  • Send SMS updates (if opted in)

We do not sell or rent your personal information.

4. Consent

We collect your information with your explicit or implied consent, depending on the context (e.g., placing an order = implied consent).

You may withdraw your consent at any time by contacting our Privacy Officer or using unsubscribe links.

5. Your Rights

You have the right to:

  • Access your personal information

  • Correct or update inaccurate data

  • Request deletion of your information (where permitted by law)

To exercise these rights, contact info@optimum-plus.ca.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined above

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

When no longer needed, data is securely deleted or anonymized.

7. Third Parties & International Transfers

We may share data with trusted service providers (e.g., payment processors, delivery services) who are contractually obligated to protect your information.

Some data may be stored or processed outside Canada. We ensure appropriate safeguards are in place (e.g., standard contractual clauses).

8. Security Measures

We implement industry-standard security practices, including:

  • SSL encryption

  • Access control and monitoring

  • Secure third-party payment systems (we do not store full credit card details)

9. Cookies and Tracking Technologies

We use cookies to:

  • Analyze site usage

  • Enhance user experience

  • Support marketing and retargeting

You can manage cookie preferences through your browser settings.

10. SMS Marketing

If you opt in to receive SMS updates from Optimum Plus:

  • Message/Data Rates: Standard carrier rates may apply

  • Frequency: Up to 2 messages/month

  • Opt-Out: Reply STOP to the number that sent you the message

  • Support: info@optimum-plus.ca

  • Privacy: Governed by this Privacy Policy

11. Data Breach Notification

In accordance with Quebec’s Law 25 and federal laws, if a breach presents a risk of serious harm, we will notify affected individuals and regulatory authorities without delay.

12. Policy Updates

We may update this Privacy Policy as required. Significant changes will be posted on our website and, where appropriate, communicated to you directly.

13. Contact Us

If you have questions, concerns, or requests regarding this policy or your personal information, contact:

Privacy Officer
Email: info@optimum-plus.ca
Phone: 514-400-3039
Address: 310-350 rue de Louvain Ouest, Montreal, Qc, H2N2E8